Privacy policy

SATX Tire Pros Roadside Service LLC

Last updated: September 7, 2026

SATX Tire Pros Roadside Service LLC (“SATX Tire Pros,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.satxtirepros.com, use our online service-request or appointment systems, communicate with us, request roadside assistance, make a payment, or otherwise use our services (collectively, the “Services”).

By using our Services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

Name
Phone number
Email address
Service address or roadside location
Vehicle make, model, year, and other vehicle information
Tire size and tire-related information
Photos you choose to upload
Appointment information
Service-request details
Service-ticket information
Notes or messages you send to us
Authorization information and signatures
Invoice and transaction information
Information contained in customer-service communications

We may also collect information automatically when you use our website, such as:

IP address
Browser type
Device information
Pages viewed
Date and time of visits
Referring website
General website usage information
Cookies and similar technologies

2. Location Information

Certain roadside services require location information so we can determine where assistance is needed.

With your permission, our Services may use your device’s location or GPS functionality to identify your location. You may also enter an address manually.

Location information may be used to:

Dispatch roadside assistance
Identify your service location
Calculate travel distance
Estimate arrival times
Determine service availability
Provide accurate pricing or mileage charges
Maintain service records

We do not sell customer location information or use precise customer location information for unrelated advertising purposes.

3. How We Use Personal Information

We may use personal information to:

Process roadside service requests
Schedule and manage appointments
Dispatch a technician
Contact you regarding your service
Provide service-status and arrival updates
Prepare quotes and estimates
Obtain pricing or service authorization
Coordinate tire replacement or related services
Perform requested services
Create and maintain service tickets
Process payments
Generate invoices and receipts
Maintain service and transaction records
Provide access to service documents and authorization records
Respond to customer questions
Provide customer support
Detect or prevent fraud, misuse, or security incidents
Improve our website and Services
Maintain business and accounting records
Comply with tax, accounting, legal, regulatory, insurance, and recordkeeping obligations
Protect our business, customers, employees, technicians, and property

We may also use information to send communications that you specifically requested or consented to receive.

4. SMS and Text Messaging

SATX Tire Pros may use SMS or text messaging for transactional, operational, and service-related communications.

These communications may include:

Service-request confirmations
Appointment confirmations
Appointment reminders
Technician or dispatch updates
Service-status updates
Pricing or authorization communications
Invoice or payment-related communications
Customer-support communications
Other communications directly related to a requested service

We may also use SMS internally to notify authorized SATX Tire Pros personnel of new service requests, appointments, dispatch events, or urgent operational events.

Mobile Information and Marketing

Mobile phone numbers, SMS opt-in information, and SMS consent information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may disclose mobile information to service providers only when necessary to operate our messaging services, provide requested services, comply with law, prevent fraud or misuse, or protect our rights.

Service providers that technically enable message delivery may process mobile information only as necessary to provide communication services on our behalf.

SMS Consent

Where consent is required, users must affirmatively opt in to receive SMS communications.

Consent to receive text messages is not a condition of purchasing goods or services.

Message Frequency

Message frequency varies depending on service activity, appointment activity, and communications initiated by the user.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and service plan.

Opting Out

You may opt out of applicable SMS communications at any time by replying:

STOP

You may request assistance by replying:

HELP

You may also contact us at:

support@satxtirepros.com

Operational SMS notifications sent solely to authorized SATX Tire Pros personnel may be managed through authorized administrative settings.

5. Payments

Payments may be processed by third-party payment processors, including Square.

SATX Tire Pros does not necessarily receive or store complete payment-card information.

Payment processors may collect information such as:

Card number
Expiration date
Security code
Billing information
Transaction details
Other information required to process a payment

When payment information is entered directly into a payment processor’s system, it is handled according to that processor’s privacy and security practices.

SATX Tire Pros does not intentionally store complete payment-card numbers or card security codes within its own service-ticket systems when payment information is processed directly by the applicable payment processor.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Operate website functionality
Remember preferences
Maintain security
Improve website performance
Understand how visitors use the website
Process transactions
Diagnose technical problems
Detect security issues

Some third-party services used to operate the website may also use cookies or similar technologies.

You can adjust cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

7. How We Disclose Information

We may disclose personal information to trusted service providers that help us operate SATX Tire Pros and provide requested services.

These providers may assist with:

Website hosting and operation
Service-request intake
Appointment scheduling
Communications and SMS delivery
Payment processing
Mapping and location services
Service-ticket management
Customer-service software
Business software
Cloud-based systems
Data security
Analytics
Business operations

Our current service providers and platforms may include:

Twilio — customer communications and text messaging
Shopify — website, online-store, customer-facing forms, and related website services
Square — payment processing, invoices, transaction records, and related payment services
Lovable — development and operation of certain business software and service-request systems
ISON24 — business and service-related software functions
RequestForms — service-request, customer-intake, or form-related services

These providers may process limited personal information as necessary to perform services on behalf of SATX Tire Pros.

We do not authorize these providers to use customer mobile phone numbers, SMS opt-in information, or SMS consent information for their own independent marketing or promotional purposes.

We may also disclose information:

When required by law
In response to a valid subpoena, court order, warrant, or government request
To investigate suspected fraud, misuse, or illegal activity
To protect the safety, rights, or property of SATX Tire Pros, our customers, technicians, employees, or others
To enforce agreements
In connection with a merger, acquisition, financing, restructuring, sale, or similar business transaction

Information disclosed to service providers is limited to information reasonably necessary for them to provide services to SATX Tire Pros.

8. Sale of Personal Information

SATX Tire Pros does not sell or rent customer personal information for monetary compensation.

In particular, we do not sell, rent, or provide mobile phone numbers, SMS opt-in information, or SMS consent information to third parties or affiliates for their own independent marketing or promotional purposes.

If our privacy practices materially change in the future, this Privacy Policy will be updated accordingly.

9. Photos and Uploaded Information

Customers may be able to upload photographs or other information relating to a tire, wheel, vehicle, service issue, or roadside location.

Uploaded information may be used to:

Evaluate a service request
Determine service needs
Provide pricing or service information
Coordinate or perform the requested service
Document service conditions
Maintain appropriate business records

We do not sell customer-uploaded photos or service information.

10. Third-Party Websites and Services

Our website or communications may contain links to third-party websites or services.

We are not responsible for the independent privacy practices, security, or content of websites or services that we do not control.

Third-party platforms used to provide SATX Tire Pros services may also maintain their own privacy policies explaining how they process information.

You should review the privacy policies of third parties before providing personal information directly to them.

11. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

We also rely on established third-party providers for certain functions such as website hosting, communications, software services, and payment processing.

However, no internet transmission, electronic storage system, or security measure can guarantee absolute security.

12. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide requested services
Maintain service and business records
Resolve disputes
Process and document payments
Meet tax and accounting requirements
Comply with legal, insurance, and regulatory obligations
Prevent fraud or misuse
Enforce agreements
Protect our legitimate business interests

Retention periods may vary depending on the type of information and why it was collected.

Service tickets, invoices, transaction records, authorization documents, and related business documentation may be retained as part of SATX Tire Pros’ normal business records.

Certain customer-facing links used to access service documents, invoices, or authorization records may automatically expire after approximately 72 hours for security and access-control purposes.

Expiration of a customer-facing access link does not necessarily mean that the underlying service record or business document has been deleted from our records.

Information maintained by third-party service providers may also be retained according to their applicable policies and legal obligations.

13. Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete it.

14. Your Privacy Rights

Depending on where you live, applicable law may provide certain rights concerning your personal information, including the right to:

Request access to information we maintain about you
Request correction of inaccurate information
Request deletion of certain information
Request information about how personal information is used or disclosed
Withdraw consent where processing is based on consent
Opt out of certain communications

These rights may be subject to exceptions permitted by law.

To submit a privacy request, contact:

support@satxtirepros.com

We may need to verify your identity before completing certain requests.

Some information may need to be retained for legitimate business, accounting, tax, insurance, fraud-prevention, dispute-resolution, or legal purposes.

15. Communication Preferences

You may unsubscribe from promotional email communications by using the unsubscribe mechanism included in the message when applicable.

Even if you opt out of promotional communications, we may continue sending non-promotional communications that are necessary to provide requested services, such as:

Service confirmations
Appointment communications
Dispatch updates
Payment information
Safety information
Customer-service responses

SMS preferences are addressed separately in the SMS and Text Messaging section above.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

Changes to our Services
Changes to our business practices
Changes to service providers
New technology
Legal or regulatory requirements

When we update this Privacy Policy, we will revise the “Last updated” date shown at the top.

Material changes may be communicated through additional methods when required by law.

17. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, contact: